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High Intensity Use Services in A&E: Optimising Care for Frequent Attendees

Wed, 26 Feb 2025

Virtual, Online

Follow the conference on X #HighIntensityA&E

This conference will explore the challenges faced by High Intensity Users of A&E as well as the healthcare professionals who support them. While High Intensity Users only account but 11% of A&E attendees, the strain on our already overstretched emergency departments is significant and costly.

We will be exploring the root causes and underlying factors behind frequent users of A&E, including mental health needs, chronic conditions and gaps in community care. We will also examine the broader implications for the NHS in terms of resource allocation, patient outcomes and system-wide efficiency.

“The number of patients frequently attending EDs as a result of unmet health and care needs, or with underlying vulnerabilities is rising. An ED visit is not always beneficial for these patients and may increase heath care anxiety. Frequent attendance to the ED is often a reflection of a system wide deficiency of care for the most vulnerable members of society and this patient group has often been marginalised in the ED and other healthcare settings.”

Royal College of Emergency Medicine, March 2024

“High intensity users were defined as those attending the A&E department five or more times in a year. They often had poor mental health and drink and drug problems or were lonely and isolated. In the first three months of this years, the trust (University Hospitals Sussex NHSFT) said that 11,450 patients were attending for at least the fifth time in the past year. As a result of the work by the British Red Cross (HIU service), A&E attendances by those patients fell 36 per cent, admissions by 26 per cent and ambulance trips to A&E by more than half.”

Brighton & Hove News, July 2024

Benefits of attending. This conference will enable you to:

  • Network with colleagues who are working to improve High Intensity Use Services in A&E

  • Discuss the national data and evidence base currently on High Intensity Use Services

  • Reflect on the lived experience

  • Understand the impact of High Intensity User Services on Emergency Departments

  • Implement interventions and services for High Intensity Use

  • Understand how quality improvement in A&E can support High Intensity Users

  • Improving the approach to children, young people and families in High Intensity Use Services

  • Deliver exceptional quality care for High Intensity Users

  • Reflect on lessons from a pilot site

  • Work in innovative ways with multidisciplinary teams in emergency care

  • Identify key strategies for working outside of traditional ED care

  • Developing your skills in working with psychiatric liaison teams

  • Understand social prescribing as a solution to High Intensity GP use

  • Measure and assess the outcomes and impact of High Intensity Use services

  • Self assess and reflect on your own practice

  • Supports CPD professional development and acts as revalidation evidence. This course provides 5hrs training for CPD subject to peer group approval for revalidation

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage with your key audience  
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  

Enquire

Contact Sarah Jane for exhibition and sponsorship prices, or to discuss a tailored package to suit your needs and budget.

Fee Options

Virtual NHS, Schools, Care and Public Sector

£295.00

(£354.00)

Virtual Voluntary sector & charities

£250.00

(£300.00)

Virtual Commercial organisations

£495.00

(£594.00)

(Prices in brackets include VAT)

Discounts

Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

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